Yearly, Shopper Stories surveys its members about issues they’ve had with their automobiles within the earlier 12 months. The 2023 survey covers 20 technical areas within the automobile, together with engine, electrical motors, transmission, in-car electronics, and extra.
As ever, the group charges the automobiles with scores between 1 and 100 to foretell their anticipated reliability. You’ll discover some obvious duplication of winners as a result of they grade hybrid and plug-in hybrid variations individually from gas-only fashions.
Shopper Stories makes use of that knowledge from drivers of greater than 330,000 automobiles from the 2000 to 2023 mannequin years (plus just a few early-introduction 2024 fashions) to foretell reliability scores for brand spanking new automobiles from each main mainstream mannequin. It is very important be aware that adjustments to the survey questions and methodology make it inconceivable to make direct comparisons of this yr’s outcomes to earlier years’ model reliability scores.
“Even with monumental shifts within the auto market, what issues most to customers stays the identical: discovering protected, dependable automobiles,” stated Marta L. Tellado, President and CEO of Shopper Stories. “Our annual auto reliability report guides automobile consumers to the perfect, most cost-effective selection for his or her lives. It’s knowledge you possibly can belief to choose the automobile you possibly can depend on.”
The predictions for 2024 fashions are primarily based on annually’s total reliability for the previous three years, offered that the mannequin hasn’t been redesigned throughout that point. When there are gaps for particular fashions for any given mannequin yr, Shopper Stories makes use of the model reliability rating to complement that mannequin’s new automobile prediction.
Regardless of tweaks to the methodology, a well-known sample is apparent: all the automobiles within the prime 10 record are from Asian manufacturers. There’s been a shift this yr as one model specifically dominates, so click on via our slide present to see the outcomes.
